Service Plans
At PromoChrom, our support doesn't end after installation. In addition to technical support, troubleshooting assistance, training, and online resources, we offer Support & Maintenance Plans designed to help laboratories reduce downtime and keep systems operating smoothly.
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Whether you're looking for preventative maintenance, priority support, emergency service coverage, or a comprehensive support package, our plans provide flexible options to meet a variety of laboratory needs.
Benefits of a Support & Maintenance Plan
✓ Reduce the risk of unexpected downtime
✓ Gain faster access to technical assistance when issues arise
✓ Minimize disruptions to laboratory workflows
✓ Save time coordinating maintenance and service visits
✓ Access expert troubleshooting and support resources
✓ Help keep systems operating reliably and efficiently
✓ Receive support options tailored to your laboratory's needs
✓ Stay focused on sample processing and laboratory operations
✓ Benefit from a proactive approach to system maintenance
✓ Gain peace of mind knowing support is available when you need it
Compare Available Plans
Compare the available Support & Maintenance Plans below to find the level of coverage that's right for your laboratory.
Silver
Parts
Labor
Travel
Unlimited Technical
Phone Support
Remote Access Support
Preventative Maintenance
Sample Pathway Coverage
Loaner Instruments
Spare Parts Kit
Reponse Time - 48 Hours
Gold
Parts
Labor
Travel
Unlimited Technical
Phone Support
Remote Access Support
Preventative Maintenance
Sample Pathway Coverage
Loaner Instruments
Spare Parts Kit
Reponse Time - 48 Hours
Platinum*
Parts
Labor
Travel
Unlimited Technical
Phone Support
Remote Access Support
Preventative Maintenance
Sample Pathway Coverage
Loaner Instruments
Spare Parts Kit
Reponse Time - 48 Hours