Reliable SPE Automation Strengthens through Customer Feedback
- nadinecabangon
- Nov 25
- 1 min read
Introducing Part 5 of our Reliable SPE Automation series.
The SPE-03 continues to develop through real-world insights from the labs that rely on it. At PromoChrom, customer feedback contributes directly to how the system evolves over time. Through ongoing support conversations and follow-up interactions, we gather real-world insight into practical workflows and the evolving needs of environmental testing.
These user perspectives help guide refinements that keep the platform aligned practical use cases and emerging applications. Several examples were shaped directly by customer inputs, including:
• 𝗗𝗲-𝗰𝗹𝗼𝗴𝗴𝗶𝗻𝗴 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘁𝘆 handles particulate-rich and challenging wastewater samples
• 𝗦𝗼𝗹𝘃𝗲𝗻𝘁 𝗹𝗮𝗯𝗲𝗹𝗶𝗻𝗴 provides clearer line distinction for easier identification
• 𝗔𝘂𝘁𝗼-𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗮𝗻𝗱 𝗟𝗼𝗴𝗴𝗶𝗻𝗴 allow users to resume after unexpected interruptions and
review recent operational records
For labs, this approach means a platform that continues to advance with industry needs, supports a broad range of applications and maintains consistent performance across diverse sample types. Improvements that begin with individual user experiences often become enhancements that benefit the entire SPE-03 community.
By taking customer insight into consideration, we ensure that Reliable SPE automation develops with real-world perspective and continues to deliver confidence as testing landscapes change.